FAQs

Sign up / register here by following the steps below:

1. Go to your ‘Profile Page’ 👤

2. Click on ‘Sign Up’

3. Select 'Send Verification Code' / 'Sign in with Google' (More preferable)

4. Enter Name & Valid WhatsApp Number

The fastest method for trending games. Only required to provide User ID / Player ID to complete purchase in 1 - 3 minutes. 👉🏻 UID Products

UID Top-Up is designed to make it easier for gamers to recharge directly through an official distributor. The Login Method is for games that don’t support UID Top-Up. We will complete the purchase within the game using your login details. 👉🏻 UID Products 👉🏻 Login Products

To find your User ID, please refer to the steps outlined on our product page. Below the product description, you’ll find clear instructions guiding you on where to locate your User ID. If you have questions or need help, our customer service is ready to assist [9am - 1am (UTC / GMT +8)]

Unfortunately, we do not have authorization to access or check details related to your game account. This ensures the privacy and security of your account information. Thank you for your understanding. However, if you need help, our customer service is ready to assist [9am - 1am (UTC / GMT +8)]

1. Go to your ‘Profile Page’ 👤

2. Click on ‘Transaction History’

3. Locate your order and click on it to view detailed status information.

Then, you can find your Serial No. & PIN.

To use your voucher, please follow these steps:

1. Select your desired game.

2. Choose the package you wish to purchase.

3. Proceed to checkout.

4. In the checkout process, enter your voucher code in the designated field and click ‘Apply.’

5. Complete your payment by clicking ‘Pay now.’

If you need further assistance, please do not hesitate to contact our customer service.

As per our terms and conditions, refunds are only issued in the form of vouchers. If you have any questions or need assistance, please contact our customer service.

Please check the following with your device:

• ✅ Use Google Chrome / Internet Explorer / Firefox browsers only.

• ❌ Do not register multiple GAMEJUS ACCOUNTs; one account per person is sufficient.

• ❌ Do not use Incognito Window.

• ❌ Do not use any BOT software/apps.

• ❌ Do not use any VPN/personal DNS.

• ❌ Do not use ads blocker.

After checking these, clear CACHE and REBOOT your device. Then, try again in 5-10 minutes.

*We have implemented advanced security protocols to safeguard your personal information and ensure a secure browsing experience on our platform.

*If you need further assistance, please do not hesitate to contact our customer service.

Our website is currently undergoing scheduled maintenance to ensure optimal performance and bring you exciting new features. We apologize for any inconvenience this may cause and appreciate your understanding. We are working diligently to complete the maintenance as quickly as possible. If you need further assistance, please do not hesitate to contact our customer service.

Supported currencies:

• IDR (Indonesian Rupiah)
• MYR (Malaysian Ringgit)
• PHP (Philippine Peso)
• SGD (Singapore Dollar)
• THB (Thai Baht)
• USDT (Tether)

Accepted payment methods for each:

For UID Top-up, you can expect the process to be completed within 1 to 3 minutes. If you’re using the Login Method, it typically takes 5 to 10 minutes. If you have questions or need help, our customer service is here for you.

1. Go to your ‘Profile Page’ 👤

2. Click on ‘Transaction History’

3. Locate your order number. You can easily copy it by clicking the button next to the order number.

4. Once copied, send it to our customer service, and we will assist you in checking the status of your order

1. Go to your ‘Profile Page’ 👤

2. Click on ‘Transaction History’

3. Find your order and click on it to view detailed status information

Status Color Key:

•  Yellow : Paid
•  Orange : Processing
•  Green : Complete
•  Red : Issue (please contact customer service for more information)

Yes, for the Login Method, we’ll help you make purchases directly in-game via the Google Play Store. For added account safety, we recommend changing your password before and after completing the order. 👉🏻 Login Products

We understand that experiencing an issue with your order can be frustrating. Common reasons for order failure include incorrect payment information, network issues, or system errors. Please verify your details and try again. If the problem persists, contact our customer service for assistance.

Please provide our customer service with the correct information as soon as possible, and we will update your order. If the top-up has already been processed, we might not be able to make changes, but we will do our best to assist you.

This error occurred because our website operates with live currency, causing prices to change in real-time. To avoid any errors, please remove all items from your cart and wait for 1 to 3 minutes before placing the order again. Additionally, please do not use the browser's auto-translate feature, as this can also cause price change errors. For further assistance, kindly contact our customer service [9am - 1am (UTC / GMT+8)]