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FAQs
General Inquiries
Yes, you must register & sign in before making a purchase on Gamejus. This helps us:
- Ensure the security of your transactions
- Provide a better and personalized user experience
- Track your order history, vouchers, and GJC credits efficiently
Creating an account also allows you to access support more quickly if anything goes wrong with your order.
UID Games - 👉🏻 UID Product
- Log in to your Gamejus account.
- Select your game from the available options.
- Pick a package that suits your needs.
- Proceed to payment using any of the supported payment methods.
- Once payment is confirmed, your top-up will be auto-processed shortly
LOGIN Games - 👉🏻 Login Products
We have prepared the “How to Top-Up?” section on every product page. Each game may have different instructions, please refer to respective games’ step-by-step guides with images to locate your game UID accurately.
If you’re still unsure or need assistance, feel free to contact our customer support team via Live Chat, available daily from 9:00 AM to 1:00 AM (UTC / GMT +8). We’re always here to help!
✅ UID Top-Up — Fast, Direct & Widely Supported
- The fast and secure way to top-up using just your User ID (UID)
- Available for popular games - Mobile Legends (MLBB), Honor of Kings (HOK), Genshin Impact and others
- Processed through official distribution channels: Usually 1–3 minutes.
- 🔗 👉🏻 [Browse UID Products]
🔐 Login Method - Newer or Niche Games
- Used for newer or niche games where the developers haven’t enabled UID Top-Ups.
- Our team processes the order via Google Play login, completing the purchase on your behalf.
- Processing Time: Usually 5–10 minutes depending on queue and verification. (If the game requires a verification step during login, please contact our customer support team via Live Chat to provide the code).
- ⚠️ Security Tip: Change your password before and after the transaction.
- 🔗 👉🏻 [Browse Login Products]
We often share perks on social media pages, including discount vouchers in our Telegram Channel. Additionally, special vouchers may be released occasionally during special promos, festive events, or roadshows.
To make sure you never miss out, we highly recommend following all our official channels:
Unfortunately, we do not have authorization to access or check details related to your game account. This ensures the privacy and security of your account information. Thank you for your understanding. However, if you need help, our customer service is ready to assist [9am - 1am (UTC / GMT +8)]
To use your voucher, please follow these steps:
1. Select Game > Choose Package > Buy Now
2. Proceed to checkout.
3. Voucher Section: Select your voucher from the the dropdown.
4. Complete your payment by clicking 'Pay now.'
If you need further assistance, please do not hesitate to contact our customer support team via Live Chat.
Supported currencies:
- IDR (Indonesian Rupiah)
- MYR (Malaysian Ringgit)
- PHP (Philippine Peso)
- SGD (Singapore Dollar)
- THB (Thai Baht)
- USDT (Tether)
Accepted payment methods for each:
KYC (Know Your Customer) verification is required to activate GJC Wallet and Team Rewards in Gamejus.
Here’s why KYC is important:
✅ Protects you & our platform — Helps prevent fraud and ensures only genuine users can access our services.
✅ Meets legal requirements — Part of Anti-Money Laundering (AML) compliance to keep transactions safe.
✅ Secures your account — Confirms your identity so no one else can misuse your profile.
🎁 Unlocks features — KYC is required to activate your GJC Wallet and join our Team System, where you earn points whenever you or your teammates make purchases.
Rest assured, your personal information is kept private and protected with strict security measures during the KYC process.
Yes, your data is 100% safe with Gamejus.
We use advanced encryption protocols and secure technologies to protect your personal information at every step. All transactions — whether via e-wallets, mobile payments, or online banking — are securely processed through trusted third-party payment providers.
We do not store any sensitive payment details on our servers, and our systems are regularly monitored to maintain the highest level of security.
Your trust and safety are our top priorities.
If you have any concerns, feel free to reach out to our customer support team via Live Chat —we're here to help.
No worries at all! Gamejus works exclusively with official game distributors and authorized channels, ensuring that every top-up is 100% safe, secure, and legitimate.
We do not use third-party hacks, illegal sources, or unauthorized methods. That means there's absolutely no risk of your account being banned or suspended.
✅ Trusted by hundreds of thousands of gamers for daily top-ups
✅ Backed by secure systems and verified processes
✅ Your account safety is always our top priority
If you have any questions or concerns, feel free to reach out to our customer support team via Live Chat — we're happy to help!
Order Process
🔹 UID Top-up: Usually completed within 1 to 3 minutes.
🔹 Login Method: Typically takes 5 to 10 minutes to reflect.
🔹 Gift Card : Normally takes 5 to 15 minutes to complete.
⚠️ Note: During peak hours—especially during major in-game events or promotions—top-ups may experience slight delays. If your order takes longer than expected, please reach out to our customer support team via Live Chat for support.
1. Go to your ‘Profile Page’ 👤
2. Click on ‘Transaction History’
3. Locate your order number. You can easily copy it by clicking the button next to the order number.
4. Once copied, send it to our customer service, and we will assist you in checking the status of your order
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Go to your ‘Profile Page’ 👤
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Click on ‘Transaction History’
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Find your order and click on it to view detailed status information
Status Color Key:
- 🟡 Yellow – Paid
- 🟠 Orange – Processing
- 🟢 Green – Complete
- 🔴 Red – Issue (please contact customer support team)
- 🔵 Blue – Unpaid/Pending Payment Confirmation
- 🟣 Pink - Refunded
💡 If your order shows as “Issue” or “Refunded” and you’re unsure why, our customer support team (via Live Chat) is ready to assist you.
Yes. We process all Login Method orders directly in-game through the official Google Play Store to guarantee safety.
For your peace of mind, we always recommend setting a temporary password before submitting your order and changing it immediately after it is completed.
Issues and Troubleshooting
If you’re having trouble logging in, don’t worry, this can sometimes happen due to your browser, network, or device settings being flagged by our system for security risk reasons.
Contact our customer support team via Live Chat for assistance.
If you notice incorrect details in your order, please contact our customer support team via Live Chat immediately with:
- Your Order Number
- The correct information that needs updating
We’ll do our best to update your order before the top-up is processed. However, if the top-up has already been completed, changes may no longer be possible.
Please provide our customer support team via Live Chat with your Order Number and payment screenshot. We will verify the transaction and either issue a refund voucher or credit to your GJC account with the missing amount.
Sometimes, your order may remain in a Pending Payment Confirmation status if our payment gateway hasn't receive your payment.
No worries! This can happen occasionally due to bank delays, internet connection issues, or other interruptions during checkout.
To assist you faster, please:
- Provide your Order Number
- Share a screenshot of your payment
Send these details to our customer support team via Live Chat and we’ll resolve it as soon as possible.