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FAQs
General Inquiries
Yes, you must register & sign in before making a purchase on Gamejus. This helps us:
- Ensure the security of your transactions
- Provide a better and personalized user experience
- Track your order history, vouchers, and GJC credits efficiently
Creating an account also allows you to access support more quickly if anything goes wrong with your order.
UID Games - 👉🏻 UID Product
- Log in to your Gamejus account.
- Select your game from the available options.
- Pick a package that suits your needs.
- Proceed to payment using any of the supported payment methods.
- Once payment is confirmed, your top-up will be auto-processed shortly
LOGIN Games - 👉🏻 Login Products
We have prepared the “How to Top-Up?” section on every product page. Each game may have different instructions, please refer to respective games’ step-by-step guides with images to locate your game UID accurately.
If you’re still unsure or need assistance, feel free to contact our customer support team via Live Chat, available daily from 9:00 AM to 1:00 AM (UTC / GMT +8). We’re always here to help!
We often share perks on social media pages, including discount vouchers in our Telegram Channel. Additionally, special vouchers may be released occasionally during special promos, festive events, or roadshows.
To make sure you never miss out, we highly recommend following all our official channels:
Unfortunately, we do not have authorization to access or check details related to your game account. This ensures the privacy and security of your account information. Thank you for your understanding. However, if you need help, our customer service is ready to assist [9am - 1am (UTC / GMT +8)]
To use your voucher, please follow these steps:
1. Select Game > Choose Package > Buy Now
2. Proceed to checkout.
3. Voucher Section: Select your voucher from the the dropdown.
4. Complete your payment by clicking 'Pay now.'
If you need further assistance, please do not hesitate to contact our customer support team via Live Chat.
Supported currencies:
- IDR (Indonesian Rupiah)
- MYR (Malaysian Ringgit)
- PHP (Philippine Peso)
- SGD (Singapore Dollar)
- THB (Thai Baht)
- USDT (Tether)
Accepted payment methods for each:
The Team Reward system allows you to earn points together with your friends when making purchases on Gamejus. You can form a team of up to 10 members, including yourself.
How does it work?
- 1 GJC spent = 1 Point for every member in the team.
- Example: If one member purchases 1 GJC, all team members receive 1 Point each.
- Points can be exchanged for in-game credits such as:
- Diamonds
- Crystals
- Weekly / Monthly passes
- And more supported game items
To enjoy Team Reward, your account must complete the KYC verification process.
GJC Wallet is only available for KYC verified customers. At the same time, verified customers are also eligible for Reward Point usage.
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Save on Transaction Fees
Reload GJC once and use it for multiple purchases — no extra charges for each top-up.
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Faster Checkout
Skip the payment gateway process. Just select GJC at checkout and confirm your order instantly.
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Manage Big Top-Ups Efficiently
Planning to spend more? You can reload a large amount in one go, then use GJC gradually for future purchases.
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More Secure
No need to enter payment details every time, making your purchases safer and smoother.
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Reward Points Every time you use GJC to make a purchase, you’ll earn Reward Points. • 1 GJC spent = 1 Reward Point • Points can be redeemed for game items such as diamonds, crystals, weekly/monthly passes, and more.
Earn while you top-up, simple and rewarding 🎮✨
KYC (Know Your Customer) verification is required to activate GJC Wallet and Team Rewards in Gamejus.
Here’s why KYC is important:
✅ Protects you & our platform — Helps prevent fraud and ensures only genuine users can access our services.
✅ Meets legal requirements — Part of Anti-Money Laundering (AML) compliance to keep transactions safe.
✅ Secures your account — Confirms your identity so no one else can misuse your profile.
🎁 Unlocks features — KYC is required to activate your GJC Wallet and join our Team System, where you earn points whenever you or your teammates make purchases.
Rest assured, your personal information is kept private and protected with strict security measures during the KYC process.
No worries at all! Gamejus works exclusively with official game distributors and authorized channels, ensuring that every top-up is 100% safe, secure, and legitimate.
We do not use third-party hacks, illegal sources, or unauthorized methods. That means there's absolutely no risk of your account being banned or suspended.
✅ Trusted by hundreds of thousands of gamers for daily top-ups
✅ Backed by secure systems and verified processes
✅ Your account safety is always our top priority
If you have any questions or concerns, feel free to reach out to our customer support team via Live Chat — we're happy to help!
Yes, your data is 100% safe with Gamejus.
We use advanced encryption protocols and secure technologies to protect your personal information at every step. All transactions — whether via e-wallets, mobile payments, or online banking — are securely processed through trusted third-party payment providers.
We do not store any sensitive payment details on our servers, and our systems are regularly monitored to maintain the highest level of security.
Your trust and safety are our top priorities.
If you have any concerns, feel free to reach out to our customer support team via Live Chat —we're here to help.
Order Process
✅ UID Top-Up — Fast, Direct & Widely Supported
- The fast and secure way to top-up using just your User ID (UID)
- Available for popular games - Mobile Legends (MLBB), Honor of Kings (HOK), Genshin Impact and others
- Processed through official distribution channels: Usually 1–3 minutes.
- 🔗 👉🏻 [Browse UID Products]
🔐 Login Method - Newer or Niche Games
- Used for newer or niche games where the developers haven’t enabled UID Top-Ups.
- Our team processes the order via Google Play login, completing the purchase on your behalf.
- Processing Time: Usually 5–10 minutes depending on queue and verification. (If the game requires a verification step during login, please contact our customer support team via Live Chat to provide the code).
- ⚠️ Security Tip: Change your password before and after the transaction.
- 🔗 👉🏻 [Browse Login Products]
Yes. We process all Login Method orders directly in-game through the official Google Play Store to guarantee safety.
For your peace of mind, we always recommend setting a temporary password before submitting your order and changing it immediately after it is completed.
- UID Top-up: Typically completed within 1 to 3 minutes.
- Login Method: Usually takes 5 to 10 minutes to reflect.
- Gift Card : Normally takes 5 to 15 minutes to complete.
⚠️ Note: During peak hours—especially during major in-game events or promotions, top-ups may experience slight delays. If your order takes longer than expected, please reach out to our customer support team via Live Chat for support.
1. Go to your ‘Profile Page’ 👤
2. Click on ‘Transaction History’
3. Find your order and click the copy button next to the order number
4. Send the copied number to our customer support team via Live Chat so we can help you check your order status
💡Tip: Having your order number ready helps us assist you faster!
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Go to your ‘Profile Page’ 👤
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Click on ‘Transaction History’
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Find your order and click on it to view detailed status information
Status Color Key:
- 🟡 Yellow – Paid
- 🟠 Orange – Processing
- 🟢 Green – Complete
- 🔴 Red – Issue (please contact customer support team)
- 🔵 Blue – Unpaid/Pending Payment Confirmation
- 🩷Pink - Refunded
💡 If your order shows as “Issue” or “Refunded” and you’re unsure why, our customer support team (via Live Chat) is ready to assist you.
To view your voucher code (Serial No. & PIN), please follow these steps:
- Go to your Profile Page 👤
- Click on Transaction History
- Find the relevant order and click to view the order details
- Your Serial Number and PIN will be displayed there.
If you encounter any issues, feel free to reach out to our customer support team via Live Chat , we’re happy to help!
Generally, completed orders are non-refundable, as the in-game top-up or item has already been successfully delivered. Except if: You were charged but did not receive the item
In such cases, please contact our customer support team via Live Chat immediately with:
- Your Order Number
- Relevant screenshots (payment proof, game UID, etc.)
- A brief description of the issue
We’ll investigate and offer a resolution based on our Refund Policy, which may include a voucher or GJC (Gamejus Credit) refund. 💡 Cash refunds are not available under normal circumstances.
Issues and Troubleshooting
If you’re having trouble logging in, don’t worry, this can sometimes happen due to your browser, network, or device settings being flagged by our system for security risk reasons.
Contact our customer support team via Live Chat for assistance.
Your contact number may have been previously registered with our platform, possibly by you or someone else with access to the number previously. For security and privacy reasons, each number could only be linked to one account. If you believe this is a mistake or would like to update or reclaim your number, please contact our customer support team via Live Chat. We’ll be happy to assist you in resolving the issue.
If you notice incorrect details in your order, please contact our customer support team via Live Chat immediately with:
- Your Order Number
- The correct information that needs updating
We’ll do our best to update your order before the top-up is processed. However, if the top-up has already been completed, changes may no longer be possible.
Sometimes, your order may remain in a Pending Payment Confirmation status if our payment gateway hasn't receive your payment.
No worries! This can happen occasionally due to bank delays, internet connection issues, or other interruptions during checkout.
To assist you faster, please:
- Provide your Order Number
- Share a screenshot of your payment
Send these details to our customer support team via Live Chat and we’ll resolve it as soon as possible.
Please provide our customer support team via Live Chat with your Order Number and payment screenshot. We will verify the transaction and either issue a refund voucher or credit to your GJC account with the missing amount.
There are a few common reasons your voucher may not work:
- Minimum Spend Not Met – Please ensure your order meets the required minimum amount for the voucher to apply.
- Voucher requirements not met: This code is only valid for specific games. Please check that you've selected the correct game. Please note: Each voucher code can only be used once per Game ID and cannot be applied to duplicate accounts.
- Voucher Expired – Each voucher has a validity period. Kindly check that your voucher is still active.
- Fully Redeemed – The voucher may have reached its redemption limit.
Still having trouble? Contact our customer support team via Live Chat. and we’ll be happy to assist you promptly.
If your order status is marked as Completed but you have not received the top-up in-game, please contact our support team via Live Chat immediately.
To help us resolve this quickly, please provide:
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Your Order Number
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Your Game UID / Player ID
Our team will investigate and update you as soon as possible!
To change or reset your Wallet PIN on Gamejus:
- Go to your Profile Page 👤
- Locate the Wallet PIN section and tap the [Reset] button.
- Check your registered email for a verification message from us.
- Click the [Reset Wallet PIN] link inside the email to be redirected to the setup page, where you can set up your new PIN.
💡 Tip: If you don't see the email within a few minutes, please check your Spam or Junk folder!
“All Other GAME (Android)” is the custom top-up packages created for special in-game offers or limited-time promotions. It may also apply to games that are not officially listed or fully supported on our platform yet. Before making a purchase, we highly recommend contacting our customer support team via Live Chat to confirm whether the game is available and to verify the correct pricing.
👉🏻Please note: This is a Login Product, so you'll need to provide your account login credentials to complete the transaction.
Unfortunately, we do not provide cash refund under normal circumstances As per our refund policy:
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Non-Verified Users
🔹 Refunds are issued as vouchers ONLY.
🔹 Vouchers are non-transferable, non-refundable, and can only be used for future purchases on our platform.
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Verified Users
🔹 Refunds are credited as GJC (Gamejus Credits) to your wallet.
🔹 GJC is also non-transferable and cannot be exchanged for cash.
For more help, contact our customer support team via Live Chat.